Store Policy
Thank you for shopping with Modellasignature.com. We hope that you'll be delighted with your purchase. In the event that you're not satisfied with your unworn purchase, you may return your order for a full refund within 7 days of receipt*. Items must be tagged and returned the way you received it.
Please note that sale/clearance items are eligible for a store credit or exchange only.
United States returns:
It is important to note that return shipping is to be paid by the customer. Prior to sending it back, please scroll to the bottom of our website and click on
"Returns" in the footer menu. Follow the instructions in order to have your return approved, then ship the parcel via the post office.
IMPORTANT: Indicate "Return of Canadian Merchandise" on the package.
Canadian returns:
Please scroll to the bottom of our website and click on
"Returns" in the footer menu. Follow the instructions in order to activate your return and to receive a paid shipping label from us.
Alternative option: Please let our customer service know you are returning an item prior to sending it out. Once approved, ship the package via the post office.
International returns:
For international customers, it is important to note that return shipping is to be paid by the customer. Please let our customer service know you are returning an item prior to sending it out. Follow the return instructions included inside your package. Please note, failure to comply with our instructions may result in additional charges. Do not hesitate to contact our customer service for additional details. IMPORTANT: Indicate "Return of Canadian Merchandise" on the package.
Return address:
Modella Signature
45 Brisbane Road #21
M3J 2K1, North York
Ontario, Canada
Item Availability
Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund or place the item on back order.The merchandise available at modellasignature.com is subject to change.
Payments
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use (Shopify Payments & PayPal) helps protect your credit card information with industry-leading security and fraud prevention systems.
Sales Tax
Only Canadian orders are subject to a sales tax.
Shipping
Shipping and handling is free for the majority of countries. Modellasignature.com reserves the right to charge a shipping fee for certain areas and/or countries.
* Some restrictions apply. Consult our customer care team for details.
