Store Policy

Store Policy

PLEASE NOTE: Due to logistical reasons, our new "free return label" policy applies to all orders placed on and after 2021-11-09.

Thank you for shopping with Modella Signature. We hope that you'll be delighted with your purchase. In the event that you're not satisfied with your unworn purchase, you may return your order for a full refund within 7 days of receipt*. Sale/clearance items are eligible for a store credit or exchange only.

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United States Returns:

Please fill the form in this link or let our customer service know you are returning an item prior to sending it out and we will send you a prepaid return label.
 
International returns:
 
For international customers, it is important to note that return shipping is to be paid by the customer. Please fill the form in this link or let our customer service know you are returning an item prior to sending it out.  Follow the return instructions included inside your package. Please note, failure to comply with our instructions may result in additional charges. Do not hesitate to contact our customer service for additional details. IMPORTANT: Indicate "Return of Canadian Merchandise" on the package.
 
Return address:
Modella Signature
45 Brisbane Road #21
M3J 2K1, North York
Ontario, Canada
 
Item Availability
 
Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund or place the item on back order. The merchandise available at modellasignature.com is subject to change.
 
Payments
 
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use (Shopify Payments & PayPal) helps protect your credit card information with industry-leading security and fraud prevention systems.
 
Sales Tax
Only Canadian orders are subject to a sales tax.
Shipping 
Shipping and handling is free for the majority of countries. Modellasignature.com reserves the right to charge a shipping fee for certain areas and/or countries.
 
 
* Some restrictions apply. Consult our customer care team for details.